If the HDMI CEC is switched off from the Android TV settings, the remote and the on-board buttons may NOT work properly. However, you can refer to the solutions below to reactivate the HDMI CEC and regain control.

a. Try the following steps first:

1. Press the Home button several times until the remote indicator flashed blue.

2. Now use the remote to navigate to the Android TV settings > TV settings > HDMI CEC > to turn on the CEC switch.

b. If the above solution fails, try the following steps instead:

1. Power off the projector by double pressing the power button on the remote.

2. Power on the projector by pressing the power button on the remote.

3. As soon as the boot animation ends, press and hold the “OK” and “VOL-” buttons for 5 seconds to enable Bluetooth pairing mode in which the remote indicator will flash red.

4. The Bluetooth pairing interface will pop up and the Bluetooth pairing process will be completed automatically.

5. Now use the paired remote to navigate to the Android TV settings > TV settings > HDMI CEC > to turn on the CEC switch.

If your remote loses control in the projector's system, press the bottom-right button on the remote several times until the remote indicator flashes red when any button is pressed.

Also, make sure you have pointed the remote towards the IR receiver on the projector when you use the remote to navigate through the projector's system. 

If so, please try the following steps:  

1. Press bottom-right button several times until the remote indicator flashes red. 

2. Point the remote towards the IR receiver and then press home button once to enter the Android TV interface.

Contact the seller directly ot email us at service@gopokitter.com to purchase a spare one.

1. Go to Settings > Add Accessories, unpair the old remote; 

2. Press and hold "OK" and "VOL -" buttons for over 10 seconds to activate the Bluetooth pairing mode;

 3. From the same Android TV interface, pair the new remote.

If your device is broken and you want to sign out of your Google account to secure your data, follow these steps using a computer or another mobile device:

1. Go to the Google Account webpage: https://myaccount.google.com/

2. Sign in with the Google account that you want to sign out from the lost device.

3. Once you're signed in, click on "Security" in the left-hand menu.

4. Under the "Your devices" section, click on "Manage devices."

5. You'll see a list of devices associated with your Google account. Look for the HAKO Mini and click on it.

6. Click on the "Sign out" or "Remove" option next to "HAKO Mini" (the device name) to sign out of your Google account on your projector.

The image of any projector can be affected by ambient light conditions. Colors and brightness can be compromised by other light sources. It is recommended to use the projector in a dark environment whenever possible. For example, during the daytime, close the curtains and turn off the lights indoors to significantly improve the image quality.

Apps on the Google Play Store may not be available or may not function properly due to various reasons such as regional restrictions, licensing issues, or compatibility with your device's software version. This is a common occurrence. It is recommended to contact the app developer through the Google Play Store to address any issues or seek further assistance in resolving the problem.

Screen mirroring requires the projector and the screen mirroring device to be connected to the same network. If you are trying to use screen mirroring on an enterprise or public Wi-Fi network, it may not work properly due to network restrictions. It is recommended to set up a wireless network using a home router for optimal screen mirroring performance. By creating your own wireless network, you can ensure that the necessary network settings and permissions are in place to enable successful screen mirroring.

It is normal. This is the sound of the cooling fan operating. It can be heard at close proximity or when there is no audio playing. However, when content is being played, this sound is less noticeable.

This projector supports OTA (Over-the-Air) updates for the Android TV system. Once a system update is released by the Google development team, a system update notification will appear on the Android TV interface. You can choose to upgrade or ignore the update based on your preference.

First, please make sure that the distance between the projector and the screen is greater than the minimum projection distance (1.08m), as this can result in inability to focus.
Turn on the auto-focus switch in the projector settings, and it will automatically adjust the focus without manual intervention. Alternatively, you can use the focus buttons on the remote control for manual adjustment. Note: Ensure that the auto-focus/keystone correction sensor on the front of the projector is not obstructed.

When projecting at an angle, the image can experience distortion.
Turn on the auto-correction switch in the projector settings and place the projector on a level surface, ensuring that the front of the projector is parallel to the screen. Press the correction button to perform horizontal calibration. Movements of the projection will trigger automatic image correction. Note: Automatic correction may have some margin of error due to different angles. If the error is significant, use manual four-point correction. Ensure that the auto-focus/keystone correction sensor on the front of the projector is not obstructed.

1. Public or commercial Wi-Fi networks may require additional authentication methods and cannot be directly connected with a password. Unfortunately, this issue cannot be resolved.
2. If your router has a whitelist access mechanism, only devices listed in the whitelist can connect. You will need to contact the network administrator to add the MAC address of your projector (located on the back of the dongle) to the whitelist.
3. Strong network interference can cause connection issues or frequent disconnections. It is recommended to change the wireless channel of your router to a less congested one to mitigate the interference.
4. Compatibility issues with your router may arise. In such cases, please contact the router manufacturer for further assistance.

Ensure that the headphones or speakers are in Bluetooth pairing mode.

There is a certain amount of latency in Bluetooth transmission, which is a common issue with Bluetooth protocols. It is recommended to use a 3.5mm audio cable to connect wired speakers/headphones for optimal synchronization.

The power adapter may become warm to the touch during normal operation. However, if the temperature is excessively high or causing concern, it is recommended to contact customer support for further assistance.

This is a bug in the Android TV system. If you open a video app directly using the remote control shortcuts without logging into your Google account during the initial setup, it can cause this issue. To resolve it, simply exit the corresponding app and log in to your Google account.

You can first switch to the projection settings interface and adjust the volume to the maximum within the projection system, then return to the Android TV interface to adjust the volume.

Google Assistant service may be temporarily unavailable due to the current network conditions. You can contact your internet service provider for assistance.

No. Use only with the provided adapter and cable for safety's sake.

POKITTER projectors use high-brightness and durable LED bulbs as the light source, with a lifespan of approximately 30,000 hours. Under normal circumstances, there is no need to replace the light source. If any issues occur with the light source, please contact your local after-sales team for assistance.

Open the back cover, check and re-tighten the connections of the dongle module. If the issue persists, please contact your local customer support team for assistance.

No. You can only use USB flash drive in the Projector system.

Refrain from blocking the light with any obstacles in front, which will significantly influence the result of the algorithm on auto focus and keystone.

Yes. You can watch Netflix with Relaks. You can also cast from your Netflix App on your mobile phone.