Problems? No Problem!

Q: Can I watch Netflix on POKITTER smart projectors?

Yes. Powered by Android TV system, Relaks, Go Series and CineMax Pro come with Netflix pre-installed. You can also download Disney+, Hulu, and other streaming apps from Google Play Store.

Q: I've lost the remote control. Where can I get a replacement?

Please email us at service @gopokitter.com to purchase a replacement remote control.

In fact, you can still navigate through the Android TV system by installing a remote app on your smartphone.

Make sure your Android/iOS device is updated to the latest OS version and is connected to the same Wi-Fi network as the projector with Bluetooth turned on.

Android devices:
Download the “Google Home” app from Google Play, open the app, and connect to HAKO mini.

iOS devices:
Download "Google Home" app from the App Store, open the app, allow it to use the local network to set up and control your connected devices, and connect to HAKO mini.

Q: Why does my projector fail to connect network?

1. Public or commercial Wi-Fi networks may require additional authentication methods and cannot be directly connected with a password. Unfortunately, this issue cannot be resolved.
2. If your router has a whitelist access mechanism, only devices listed in the whitelist can connect. You will need to contact the network administrator to add the MAC address of your projector (located on the back of the dongle) to the whitelist.
3. Strong network interference can cause connection issues or frequent disconnections. It is recommended to change the wireless channel of your router to a less congested one to mitigate the interference.
4. Compatibility issues with your router may arise. In such cases, please contact the router manufacturer for further assistance.

  • Relaks (Korean Version)

  • Relaks (Japan Version)

  • Go Series (Japan Version)

  • Go Mobile (Global Version)

  • Pod Mini (Global Version)